Servicevilkår

Welcome to Spring Copenhagen website and online shop

We hope you will be satisfied with your experience and your purchase here!

You must be 18 years old, and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.

When you use our shop the following Terms and Conditions are valid. Please read them before making your purchase. Conditions apply for the purchase of goods on www.springcopenhagen.com

Most of Spring Copenhagens items and products in this online shop are to be found and can be bought in the physical stores and dealers we are working with internationally. See and find stores and dealers here: www.springcopenhagen/dealers

If you have questions regarding your purchases, products, order, please feel free to contact customer service at: shop@springcopenhagen.com.

We try to respond as quickly as possible to your inquiry. In busy periods, our response time might be up to five business days.

Terms and Conditions of Sale
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.springcopenhagen.com owned, launched, and maintained by:

Spring Copenhagen ApS, 
Herluf Trolles Gade 28, st. tv.,
1052 København K,
Denmark,
CVR/VAT-no: 37156736,
Telephone: +45 3168 5854 (Monday to Thursday: 09.00-15.30 (CET), Friday: 09.00-14.30 (CET))

Requests for information should be made to: shop@springcopenhagen.com.

We try to respond as quickly as possible to your inquiry. In busy periods, our response time might be up to five business days.

 

Ordering
The shop at www.springcopenhagen.com is open 24/7 all year. You must be 18 years old, and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you. Please note, that the shop and the website might temporarily be down for maintenance.

In the checkout process you will need to fill in your details; like your name, shipping address etc. You can check the products and total amount during check out. When you have entered your informations and are complete with your orders, clicked ok to terms and conditions, and pressed ok, you have made a binding offer for the purchase of the items you have chosen. 

At this stage, your order is still subject to our acceptance. When we have accepted your order, we will obtain authorization from your credit card company for the order amount. We are not withdrawing money from your card at this stage (made-to-order products will be withdrawn immediately to begin the production), but the amount will be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorized, your order will not be processed further. Directly after you have placed your order, you will receive a confirmation e-mail including the terms and conditions for your order.

Secure payment
No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you.
All prices are listed including TAX & VAT. We accept: VISA, VISA ELECTRON, VISA DANKORT, DANKORT, MASTERCARD, PAYPAL, MAESTRO, SOFORT, IDEAL, Mobile Pay (DK) and more. 
Payment is processed via NETS and PCI-certified payment solution. NETS uses SSL encryption. SSL is short for Secure Socket Layer and is a security protocol that ensures that data is encrypted in the communication between the customer, the Spring Copenhagen online shop, and NETS. It is therefore not possible for third parties to intercept any credit card information. Furthermore, NETS is fully PCI certified. The purpose of the PCI standard is to have a common, international standard that defines a range of demands for storing, transmission and handling of credit card data – and how it should be ensured that the requirements are complied with. (NB – igen her skal vi tjekke med nets easy)

Vat, customs and import duties
If your delivery country charges customs or import duties - these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient.

Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be before you order. Customs policies vary widely from country to country. Please contact your local customs office for further information. All product prices, other services as shipping cost include tax (VAT). Please note that local VAT and customs duties might will apply upon receiving your package.

Company orders
Please contact info@springcopenhagen.com for further information and special deals.

 

 

Datasheets / Declaration of Conformity

Disputes
If you want to file a complaint about items, design and products bought at Springcopenhagen.com, you can contact Konkurrence- og Forbrugerstyrelsen (Denmark). You can also contact Online Dispute Resolution (European Commission). This is relevant for customers within the EU. When filing your complaint you must state our standard customer shop-service mail address: shop@springcopenhagen.com